Support

Need a hand with Still? Email hello@still.dev and a human replies, usually within one business day.

Before you write

A few common questions are answered on the home page FAQ. For anything else, tell us:

• What you were trying to do and what happened instead.
• Your device and app version (Settings → About).
• A screenshot, if the issue is visual.

Account and data

If the program is unlocked, export your sleep diary by opening Settings and choosing “Your data, exported.” To permanently delete your account and synced product data, open Settings → Account → Delete account. If you cannot access the app, email us from the address on your account.

Billing

Still is a one-time purchase, so there is no subscription to cancel. Purchases and refunds are handled by the store you bought from: Apple, at reportaproblem.apple.com, or Google, at Google Play refunds. If you are not sure whether something went through, write to us and we will help you find out.